RÉSERVATIONS "À LA CARTE"

Here's how to change or cancel your reservation:

If you have created an account on our site:

1. Log in to your account.

2. Go to the “My Reservations” page.

3. Click on the “Manage” button associated with the reservation you wish to modify.

4. Select “Reschedule” and choose a new time slot.

If you don't have an account:

Please send me an email at sabrina.beloufa@gmail.com specifying the following information:

• Your full name.

• The date and time of the reservation you wish to change.

• The new desired time slot (you can check availability on the online calendar).

Alternatively, you can make a new booking directly on the site at a date and time that suits you, then email me to ask me to delete the old booking.

Cancellation and postponement:

Cancellations and postponements of reservations are free up to 24 hours before the start time of the session (except in exceptional cases or illness).

If you cancel within this time frame, you will be fully refunded. After this time frame, the session will be considered due and no refund will be made.

Important: The time of receipt of your cancellation or postponement request email will be valid.

The refund processing time depends on the payment platform and is usually out of my control. Please note that it may take several business days before the funds are credited back to your account.

Cancellation or postponement of your reservation

You can cancel or postpone your reservation free of charge up to 24 hours before the scheduled session time.

If you cancel before this deadline, you will be fully reimbursed.

To do this, you can cancel or postpone your reservation online from your account.

If you do not have an account, please contact me by email at sabrina.beloufa@gmail.com.

Important: The time and date of receipt of the email are the definitive date.

Refund (booking paid online)

If you cancel your session more than 24 hours in advance and you paid online, the refund will be made automatically via the payment platform used when you made your reservation.

Important: The refund processing time depends on the payment platform and is usually out of my control. Please note that it may take several business days before the funds are credited back to your account.

Late cancellation

Any cancellation made less than 24 hours before the session will be charged at the rate initially planned, and no refund will be made.

If you are unable to travel, and if my schedule allows it, I can offer you a consultation by videoconference at the same price.

No-show

In the event of non-attendance at a session without prior cancellation, the session will also be due.

It is important to note that an unexcused absence penalizes not only my organization, but also other clients who sometimes wait several weeks for a consultation. These absences significantly lengthen waiting times and can deprive other people of the support they need.

Exceptions

We understand that exceptional situations, such as a medical emergency, may arise. In such cases, we will consider your cancellation request with the utmost sympathy.

Your collaboration is essential

Your understanding and cooperation regarding this cancellation policy allows me to manage my time and resources optimally, in order to provide you with the best possible service. Please do not hesitate to contact me by email if you have any questions regarding this policy.

Important: I am not part of the “My psychological support” program.

Sessions with a private psychologist are generally not reimbursed by Social Security.

However, some mutual insurance companies offer partial or total coverage of psychological consultations. I invite you to contact your mutual insurance company to find out about the reimbursement terms and any possible coverage ceilings.

Invoice for your mutual insurance

If your mutual insurance company covers psychological consultations, you will need an invoice to obtain reimbursement. This will be delivered to you by email within an average of 24 hours after payment for the session (whether the payment is made online or in person).

If you pay for your session online when booking, you can obtain your invoice before the session and make a reimbursement request from your mutual insurance company more quickly.

Tariffs were not increased in 2022 or 2023.

An increase has been applied to prices in 2024 to continue to offer quality care.

No increase planned in 2025.

Here's how rates are decided:

• Late consultation hours: Consultation hours until 8 p.m. to better meet your needs.

• Investments in continuing education: To develop a specialty in couples therapy and acquire real expertise in this field. These advanced training courses guarantee high-quality care and modern and effective therapeutic approaches.

• Increasingly personalized care: Maintaining a high level of individualized care, with longer consultations and special attention to each patient.

• Increased operational costs: Rent, test rental and questionnaire purchase, medical supplies and administrative costs are increasing, requiring a price adjustment to maintain high quality services.

• Development of new services: Meeting your varied needs through the development of new services and programs.

• Commitment to Accessibility: Offering reduced rates to those who need them most.

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Thank you for your understanding and loyalty.